01
Who This Policy Applies To
- This Policy applies to visitors, prospective learners, enrolled learners, parents or guardians, alumni, trainers, applicants and others who interact with NeoNex MindX.
- It covers interaction through the website, enquiry forms, telephone, WhatsApp, email, live classes, learning platforms, payment channels, assessments, events and career-support activities.
- In this Policy, NeoNex MindX, we, us and our refer to NeoNex MindX. You and your refer to the individual whose personal data is processed.
02
Personal Data We May Collect
- Identity and contact data: name, mobile number, email address, city, state, country and communication preference.
- Education and career data: qualification, institution, graduation year, current role, experience, technical background, career goals, preferred program and batch.
- Enrolment data: course, batch, attendance, participation, mentor interactions, assessments, assignments, projects, feedback, certificates and completion status.
- Payment and transaction data: invoice details, payment status, amount, date, transaction reference, refund information and billing details. Banking credentials are normally processed by the payment provider and are not intended to be stored by NeoNex MindX.
- Career-support data: resume, LinkedIn profile, portfolio links, project details, interview readiness, job preferences and application status.
- Communications: enquiries, counselling notes, support requests, email, WhatsApp messages, call notes, feedback and complaint records.
- Technical and usage data: IP address, device and browser details, pages viewed, referral source, form activity, cookies and analytics information.
- Audio, video and image data: class or webinar recordings, profile photographs, testimonials or event media where needed for service delivery or publication permission has been given.
- Guardian data: parent or legal guardian name, contact details and consent where the learner is under 18.
03
How We Collect Personal Data
- Directly from you when you submit a form, call, message, enrol, pay, attend a class, complete an assignment or request support.
- From a parent, guardian, employer, referral partner or another person authorised to share the information.
- From service providers used for payments, learning management, video conferencing, email, messaging, hosting, analytics or support.
- From publicly available professional sources when you voluntarily share a public profile for counselling, trainer verification or career support.
04
Why We Use Personal Data
- To answer course enquiries and recommend suitable programs.
- To schedule counselling, demos, interviews, orientation and onboarding.
- To process enrolment, invoices, payments, instalments and eligible refunds.
- To deliver live classes, LMS access, recordings, assignments, assessments, projects, mentoring, certificates and support.
- To monitor attendance, progress, academic integrity and completion.
- To provide resume, portfolio, interview and placement assistance where included.
- To communicate timetable changes, trainer updates, deadlines, support messages and policy updates.
- To improve course content, website performance, learner experience and internal operations.
- To prevent fraud, misuse, credential sharing, security incidents and conduct violations.
- To meet accounting, taxation, legal, regulatory, dispute-resolution and record-keeping duties.
- To send promotional or informational communication when consented to or permitted by law. Marketing can be opted out of at any time.
05
Basis for Processing
- Personal data is processed for lawful purposes connected with an enquiry, requested service, enrolment or participation.
- Depending on the activity, processing may rely on consent, steps requested before enrolment, performance of the learner-service arrangement, legal compliance, protection of legal rights, prevention of misuse or another basis permitted under applicable Indian law.
- Where consent is the basis, it should be clear and voluntary.
- Consent can be withdrawn by contacting NeoNex MindX. Withdrawal does not affect processing already carried out lawfully and may limit services that require the relevant data.
06
Cookies and Website Analytics
- The website may use cookies and similar technologies to operate forms, remember preferences, understand traffic, measure campaign performance and improve usability.
- Necessary cookies may function automatically.
- Analytics or advertising cookies should follow the choices available through the website or browser settings.
- Blocking cookies may affect forms, session continuity, embedded videos, chat tools or other website functions.
07
How Personal Data May Be Shared
- With trainers, mentors, academic coordinators and authorised support personnel assigned to the learner.
- With learning management, video conferencing, hosting, email, messaging, analytics, CRM and technical providers.
- With payment gateways, banks, EMI or financing providers and accounting providers for transaction processing and reconciliation.
- With internship, hiring or career partners when relevant to career support and normally after the learner chooses to participate or provides the necessary information.
- With professional advisers, auditors, insurers, law-enforcement bodies, courts, regulators or government authorities when required or reasonably necessary under law.
- With a successor or reorganised entity if the business is merged, transferred or restructured, subject to appropriate safeguards.
- NeoNex MindX does not sell personal data or provide learner contact lists to third parties for independent marketing.
08
Third-Party Platforms and International Processing
- Training and support may use external platforms for video classes, LMS access, cloud storage, communication, payments or analytics.
- These providers operate under their own terms and privacy practices.
- Some providers may process information outside India.
- Where cross-border processing occurs, NeoNex MindX will use providers and safeguards considered appropriate under applicable law.
09
Class Recordings and Learner Content
- Live classes, webinars or mentoring sessions may be recorded for revision, quality review and learners who miss a session.
- Learners should avoid sharing unnecessary personal, confidential or employer information during recorded sessions.
- Recording access is limited to the relevant batch or authorised team members and remains subject to the course-access period.
- A learner's name, photograph, testimonial, project, voice, video or success story will not be published for marketing without appropriate permission.
- Permission may be withdrawn for future use. Material already lawfully published or incorporated into completed campaigns may require reasonable time to remove or replace.
10
Data Retention
- Personal data is kept only as long as reasonably necessary for the stated purpose, learner support, legal compliance, dispute handling and record continuity.
- Data may be retained longer when required by law, needed to establish or defend a legal claim, necessary to investigate misuse or requested by a competent authority.
- Data may be anonymised so that it no longer identifies an individual.
11
Data Security
- NeoNex MindX uses reasonable administrative, technical and organisational measures appropriate to the information and service.
- Measures may include controlled access, account authentication, secure service providers, backups, staff confidentiality, restricted sharing and incident-response procedures.
- No internet or storage system can be guaranteed completely secure.
- Learners are also responsible for protecting passwords, devices and LMS access.
12
Your Choices and Rights
- Subject to applicable law and identity verification, you may request a summary of personal data being processed and the purposes of processing.
- You may request correction, completion or updating of inaccurate or incomplete data.
- You may request erasure of eligible data that is no longer necessary, subject to legal and contractual retention requirements.
- You may withdraw consent for future processing where consent is the basis.
- You may opt out of promotional email, phone or messaging communication.
- You may request information about the grievance process and escalation of an unresolved privacy concern.
- You may nominate another person to exercise applicable rights in the event of death or incapacity where provided by law.
- A request may be refused or limited when identity cannot be verified, the request is fraudulent or abusive, retention is legally required, processing is necessary to complete an existing service or another lawful exception applies.
- The reason will be explained where appropriate.
13
Children and Learners Under 18
- A learner under 18 must involve a parent or legal guardian in enrolment and payment.
- NeoNex MindX may request guardian details and verifiable consent before processing information or delivering services.
- NeoNex MindX does not knowingly use a minor's personal data for targeted advertising or processing likely to cause harm.
14
Marketing Communications
- With appropriate consent or where legally permitted, NeoNex MindX may contact you about programs, batches, workshops, webinars, offers or learning resources.
- You may ask to stop promotional communication.
- Service messages concerning an enquiry, payment, class, certificate, refund, complaint or active enrolment may still be sent when necessary.
15
External Links
- The website or learning material may link to external websites, tools, repositories, employer portals or social platforms.
- NeoNex MindX is not responsible for the privacy practices, security or content of external services.
- Review the third party's policy before submitting personal data.
16
Privacy Complaints and Escalation
- Send privacy requests or complaints to neonexminds@gmail.com.
- NeoNex MindX may ask for reasonable information to verify identity and locate the relevant record.
- A complete request is normally acknowledged within 3 business days.
- A substantive response is normally provided within 30 days unless the request is complex or law permits additional time.
- An unresolved concern may be taken to any grievance or regulatory mechanism available under applicable Indian law.
- Nothing in this Policy limits a legal right that cannot be waived.
17
Changes to This Policy
- This Policy may be updated when services, technology, vendors or legal obligations change.
- The revised version will display a new Last updated date.
- Material changes may also be communicated through the website, email, LMS or another reasonable channel.
Contact and Grievance Support
Need to Access, Correct or Delete Eligible Personal Data?
Include your full name, registered mobile number, program name, payment or enrolment reference where applicable, and a clear description of the request.
Phone: 084318 03839 | Email: neonexminds@gmail.com | Website: https://neonexmindx.com/