01
Scope
- This Policy applies to paid NeoNex MindX career programs, short courses, workshops and other learning services unless a different written refund term is clearly stated before payment.
- Read it with the Terms and Conditions and the learner's invoice or enrolment confirmation.
02
How to Submit a Request
- Send a complete written refund, cancellation, transfer or deferral request to neonexminds@gmail.com.
- The request date is the date on which the complete email is received.
- A telephone or WhatsApp conversation alone does not complete a refund request.
- Include the learner's full name, registered mobile number, program, batch, payment date, amount, transaction reference, reason and the bank or payment details reasonably required to process an approved refund.
03
Refunds Before the Batch Starts
- Within 7 calendar days of payment and before the batch starts: 100% refund when no live class has been attended and no substantial LMS material, recording or downloadable content has been accessed.
- More than 7 days after payment but at least 7 calendar days before the batch starts: 90% refund. A disclosed and actually incurred non-recoverable third-party transaction charge may be deducted.
- Three to six calendar days before the batch starts: 75% refund.
- Less than 72 hours before the batch starts: 50% refund.
- The request must be received before the scheduled first live class.
04
Refunds After the Batch Starts
- A request received within 48 hours after the scheduled end of the first live class may qualify for a 50% refund when the learner attended no more than one class and did not access or download substantial course content.
- No standard cash refund is available after the 48-hour post-first-class window, after attendance at a second live class, after substantial LMS or recording access, or after a certificate, assessment result or project evaluation has been issued.
- A serious documented medical or family emergency may be considered for a batch transfer, course deferral or exceptional partial refund. This is discretionary, not automatic and does not create a precedent.
05
Meaning of Substantial Access
- Substantial access may include viewing or downloading a meaningful portion of recordings, modules, premium notes, project files, assessments, templates, datasets or other paid learning material.
- Access logs may be reviewed when deciding eligibility.
06
Batch Transfer and Course Deferral
- One transfer to another available batch of the same course may be requested without a transfer fee when the request is received at least 48 hours before the original batch starts.
- After the batch starts, a transfer may be approved for a genuine reason when seats are available and the request is made promptly.
- Content already completed will not necessarily be repeated privately.
- An approved transfer should normally be used within 6 months of the original batch start date.
- Failure to join an available transferred batch within that period may cause the enrolment to expire without a cash refund.
- A transfer to a higher-priced course requires payment of the difference.
- A transfer to a lower-priced course does not automatically create a cash refund. Any adjustment must be confirmed in writing.
07
Cancellation or Major Rescheduling by NeoNex MindX
- When NeoNex MindX cancels an entire course and cannot provide a reasonable replacement batch, the learner may choose a 100% refund of the amount actually received for the cancelled course or a transfer to another available course or batch with fee adjustment.
- A trainer change, platform change, individual class-time change or module-sequence change is not treated as cancellation when the essential course service continues.
- When a batch is postponed by more than 30 calendar days from the confirmed start date and the learner cannot attend the replacement schedule, the learner may request a full refund before joining the rescheduled batch.
08
Duplicate or Excess Payment
- A verified duplicate or excess payment will be refunded in full to the original payment method or another verified account.
- Notify NeoNex MindX promptly and provide both transaction references.
09
EMI, Loan and Third-Party Financing
- NeoNex MindX can refund only the amount it has actually received and only to the extent eligible under this Policy.
- An approved refund may be sent to the financing provider instead of directly to the learner.
- Interest, processing fees, foreclosure charges, credit reporting and repayment obligations are governed by the financing provider's agreement and may not be refundable by NeoNex MindX.
10
Bundles, Discounts and Scholarships
- For a bundle or multi-course package, the refund is calculated after deducting the regular standalone value of any course, module, service or material already substantially used.
- Non-cash scholarships, coupons and promotional discounts have no cash value and are not refundable.
11
Situations That Normally Do Not Qualify
- Change of career interest, work schedule, relocation or personal preference after the applicable refund window.
- Failure to attend classes, complete assignments, maintain internet or device requirements or use available support.
- Dissatisfaction based only on not receiving a job, internship, salary increase, promotion or interview outcome.
- A request made after substantial content has been consumed or shared.
- Suspension or termination for unpaid fees, credential sharing, piracy, plagiarism, abusive conduct, false information or another material breach.
- Third-party tool incompatibility when stated minimum technical requirements were not followed.
- A price reduction or promotional offer announced after purchase.
12
Refund Calculation and Deductions
- An eligible percentage is calculated on the course fee actually received by NeoNex MindX, excluding amounts retained by a third-party financier.
- A demonstrably non-recoverable payment-gateway or bank charge may be deducted where applicable.
- Taxes are adjusted according to the transaction and applicable tax rules.
13
Processing Timeline
- Complete request acknowledgement: normally within 3 business days.
- Eligibility decision: normally within 7 business days after all required information is received.
- Approved refund initiation: normally within 7 business days after approval.
- Bank or payment-provider credit: usually within a further 5 to 10 business days.
- A refund is treated as completed when NeoNex MindX provides the refund reference or payment-channel confirmation.
- Banking delays after initiation are outside direct control, but reasonable assistance will be provided.
14
Chargebacks and Payment Disputes
- Contact NeoNex MindX first so the issue can be investigated.
- A chargeback does not automatically establish refund eligibility.
- Access may be temporarily suspended while a disputed payment is reversed or investigated.
- Nothing in this clause prevents a learner from using a lawful payment or consumer remedy.
15
Consumer Rights and Escalation
- This Policy does not remove any non-waivable right or remedy available under applicable consumer law.
- Where a service was materially misrepresented, not provided, deficient or otherwise subject to a legal remedy, the matter will be assessed according to applicable law in addition to this Policy.
- To challenge a decision, reply to the decision email or write to neonexminds@gmail.com with reasons and supporting documents.
- NeoNex MindX aims to provide an internal review response within 15 business days.
- Learners may also use any consumer grievance mechanism available under applicable law.
Contact and Grievance Support
Need to Submit or Challenge a Refund Decision?
Include your full name, registered mobile number, program name, payment or enrolment reference where applicable, and a clear description of the request.
Phone: 084318 03839 | Email: neonexminds@gmail.com | Website: https://neonexmindx.com/